This Card is issued and managed by Mediterranevm Group Ltd.
In these conditions ‘you’ are the Card purchaser or user.
‘Restaurant’ is one of the Restaurants under the name of Mediterranevm Group Ltd.
‘We’ are Mediterranevm Group Limited, incorporated in England with company number 12059680 with registered office and correspondence address at Bath House, 6-8 Bath Street, Bristol, United Kingdom, BS1 6HL.
‘Card’ – Gift Card
1.1. By purchasing and/or using the Card, you agree to be bound by these terms and conditions (‘T&Cs’). If you purchased the Card for someone else then you must advise the ultimate cardholder that these T&Cs are available online at mediterranevm.co.uk. The Card remains our property. You should retain the original receipt or record of purchase of the Card and the Card number as it may be required to provide you with customer services or to assist with respect to transaction errors.
1.2. We reserve the right to change these T&Cs at any time. The most-up-to-date and applicable version of these T&Cs can be viewed at mediterranevm.co.uk.
2.1. The Card is a reloadable prepaid gift card that is activated once purchased.
2.2. The Card is not a credit card and is not linked to a deposit account.
9.1. The Card cannot be used at ATM’s or to obtain or redeem cash.
9.2. The Card cannot be used for online purchases or over the counter at financial institutions.
9.3. The Card cannot be used for making direct debit, recurring, or regular instalment payments.
9.4. The Card cannot be used for purchasing foreign currency.
10.1 The minimum balance that may be loaded to your Card is £50 and the maximum balance is £10 000, unless the Card has a fixed balance specified on the card face or packaging.
10.2 The Card is activated at point of sale and does not need to be activated by the Cardholder. The Card can be used for purchases immediately after activation.
10.3 In the event a Card requires activation at a later stage, a Retailer can only activate the Card upon presentation of the original receipt or record of purchase.
10.4 In certain situations, we may need to view your identity documentation before issuing a Card(s) to you in order to comply with obligations to identify you as our customer.
11.1 You are responsible for knowing your available balance. You can obtain the balance by calling the restaurant telephone number displayed on the Gift Card. We reserve the right to correct the available balance of your Card if we believe a clerical or accounting error has occurred.
11.2 The Card program may be terminated. If as a consequence of such termination, your valid Card can no longer be used, you will be entitled to surrender and redeem your Card for the amount of the available balance at time of redemption by contacting restaurant telephone number displayed on the Gift Card.
24.1 Should you be unhappy with your Gift Cards, please return them to us within seven days of receipt and we will provide a full refund.
Guest cancellations of meal experiences and monetary Gift Cards bookings are subject to the cancellation policy of Mediterranevm Group Ltd; guests may be charged a cancellation fee. Where a Gift Card has not been used due to the cancellation of a booking, the Gift Card remains valid until used or expired.
28.1. We and the Distributor will have no liability for unauthorised access to, or use of your Card or for any delay or inability to use the Card or if we have suspended the use of the Card in accordance with these T&Cs.
28.2. We and the Restaurant make no warranty or representation, whether express or implied with respect to the Card, purchases made with the Card including but not limited to any warranty regarding quality or fitness for a particular purpose, or whether the Card will always be accessible or accepted.
28.3. Nothing in this agreement limits our or the Restaurant’s liability where it cannot be limited or excluded at law.
We are currently updating our till system meaning that our vouchers are temporarily unavailable. They will be available again in a few days so check back soon.
We are currently updating our till system meaning that we cannot fully process orders in the normal way.
However you can still place an order by calling the restaurants directly.
1 Weston Road
Somerset BS49 5EB
Monkey Island Lane Bray
Berkshire SL6 2EB
50a Knightstone Road
North Somerset BS23 2BE
High Street, Brockmoor
West Midlands DY5 3JA